Refund policy
Returns possible within 30 days:
You have received your items but the size or the product does not suit you? Don't worry, you have 30 days from the date of receipt of your package to return the products. However, we ask you to be very careful not to damage the leather strap when trying on your wrist, in which case we would be obliged to charge you part of the cost of the strap.
Refunds or exchanges will only be issued for new items, without signs or wear or damage, in the original packaging. We check every returned watch for signs of wear or marks on the case, crystal and strap. We certainly understand that you want to try the watch on your wrist, but all watches must have plastic protection adhesives intact and still adhered to the watch. Sizing and removing bracelet links would invalidate a return. We do not accept slightly worn watches for refunds. If the watch is in perfect condition, we will refund the total cost for the watch. Please do not wear the watch if you believe it may be defective. If there is any sign of use, we cannot accept the return and we will send it back to you. If there is any sign of use, return shipping and cost will be the responsibility of the customer. Amida is not responsible for products lost or damaged during shipment.
Return process:
Contact us via email at crew@amida-watches.com or via phone at +41 22 518 03 44.
